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FAQ

What is the warranty? Return policy? Shipping?

  • 3-year warranty
  • 30-day return
  • Free and fast shipping over USD100 (Standard shipping: 1-3 business days processing + 3-7 business days delivery.)
Warranty policy

KODY29 comes with an extensive 3-year warranty. If you encounter any non-human-caused hardware issues within 3 years of receiving the product, please email Tyanlo's Customer Service Center at service@tyanlo.com. Contact us and send the product to Tyanlo's U.S. warehouse for repair. In the event that the product cannot be repaired, Tyanlo will promptly send you a brand-new KODY29. For detailed Warranty Policy, please click on the following link: https://tyanlo.com/pages/warranty-policy

Return policy

Tyanlo offers a 30-day return policy. If you are not entirely satisfied with your purchase of KODY, you can return it within 30 days from the date of delivery. Please send an email to our Customer Service Center at service@tyanlo.com to submit your return request. Tyanlo will respond to your return request email within 2 business days. All return requests must be approved. The actual returned items will undergo a final assessment process before your refund can be processed. For detailed Return Policy, please click on the following link: https://tyanlo.com/pages/return-policy

Shipping policy

For purchases exceeding $100, shipping is free. For orders under $100, there is a flat shipping fee of $15, which is fixed during checkout. The estimated delivery time depends on your location, with standard shipping (1-3 business days processing time + 3-7 business days delivery). Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

What can KODY29 do?
  • KODY29 boasts 21 cooking functions

  • Its prepping functions include: mincing, kneading dough, weigh/scale, whisk, cream whipping, grinding, fermenting, meat rinsing, veg refresh and more.
  • Its cooking functions include: stir-frying, deep frying, steaming, stewing, boil, mix, keep warm, juice, smoothie, porridge, and jam, rice and more.

  • Auto-clean functions include: regular cleaning and deep cleaning.

  • DIY functions: Customize your cooking according to your preferences by adjusting the heat, temperature, blade speed, and time.

  • Built-in scale

  • Tyanlo pioneers precise a groundbreaking 180°C precision temperature control with rapid heating technology. The temperature is adjustable from 37°C to 180°C, offering precise control through 10 heating levels to ensure perfect culinary outcomes.

  • It can replace numerous kitchen appliances, freeing up significant space in your kitchen.

  • Double-layered steamer, cooking three dishes in one time.

  • 1500+ free recipes from professional chefs, constantly updated.Varied cuisine options, including local and Chinese dishes, hot meals, baked goods, desserts, and drinks.Diet recipes for weight loss, muscle gain, digestion, nutrition, and male enhancement.

  • It's extremely practical for those who aren't expert cooks. No need to worry about the taste – it's easy to operate, just follow the recipes, and you can create delicious dishes.

  • Smoke-free, safe, and doesn't splatter oil, making it suitable for both the elderly and children.

  • Moreover, KODY29 is environmentally friendly and highly energy-efficient, surpassing induction cookers in energy conservation.
How does KODY29 compare to other appliances?

KODY29 replaces multiple appliances including: food processor, scale, steamer, kneading machine, slow cooker, mixer, blender, rice cooker, juicer, soy milk maker, yogurt maker, electric kettle, egg cooker, sous-vide cooker, health pot. Make more space in your kitchen.

How does Tyanlo compare to the Thermomix?

Both Tyanlo and Thermomix fall under the category of All-In-One Multicookers, combining various functions in one device for mincing, blending, mixing, stir-frying, steaming, and more, guided by a high-resolution touchscreen.

In comparison to the thermomix:

  1. Recipes: KODY29 offers permanent free access to diverse recipes, primarily focusing on authentic Asian cuisine. We also provide diet recipes for weight loss, muscle gain, digestion, nutrition, and male enhancement.
  2. Blades: KODY29 offers three different blade options—Stir-frying blade, Kneading blade, and Multi-function blade—allowing better handling and cooking of various ingredients.
  3. Material: The parts of KODY29 in contact with food are made of 304 stainless steel, ensuring food-grade safety and reliability.
  4. Temperature Control: Tyanlo introduces a groundbreaking 180°C precision temperature control with rapid heating technology. The adjustable temperature ranges from 37°C to 180°C, providing precise control through 10 heating levels for perfect culinary outcomes.
  5. Additional Features: KODY29 includes a deep-frying function.
  6. Warranty: Tyanlo offers an extended 3-year warranty for KODY29.
How many dishes can KODY29 prepare at once?

KODY29 can cook 3 dishes simultaneously. The pot allows for stewing, and the two-tiered steamer enables concurrent cooking. You can use KODY29's '3-in-1' recipes to prepare 3 dishes at the same time, or utilize the DIY function for simultaneous cooking of three dishes.

What is the capacity of the bowl/Jar?

Jar capacity: 2.12qt

Is KODY29 capable for US voltage?

KODY29 is suitable for US voltage.

Does KODY29 roast-bake?

KODY29 does not have the roast-bake function.

Permanently Free

How to get the recipe?

You can explore recipes on our app. Please search and download our recipe app, named "KitchenIdea", from your mobile app store.

Do I have to pay for the recipes?

The recipes are permanently free of charge.

Ordering

Why does a KODY29 order come in two packages?

Due to the larger volume of components included in a single KODY29, it is shipped in two separate packages. One package contains the machine's main body, while the other package contains the accessory box.

How discount code works?

1. Check your CART

2. Show order summary

3. Copy and paste your own discount code in the Discount Code box

Finally, you can make the payment at a discount

Get in touch

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